Frequently asked questions

The rechargeable batteries are designed to last the expected lifetime of hearing aids in the majority of cases. 

If you are watching TV using TV connector to stream the sound from the TV to your hearing aids and you receive a phone call, the phone ringtone will be automatically heard in the hearing aids. Press the push button to accept the call. When the call ends, the hearing aids will automatically go back to TV streaming.

If you were talking on the phone and wish to resume watching TV, the hearing aids will automatically return to streaming from the TV Connector once you hang up on the call.

If possible, move away from the noise source. The best option is to look for a quiet place during phone calls. This will also improve the sound quality for the person on the other end of the phone call. 

Use the volume control on the mobile phone to increase the volume of the call.

• The push button on the Bluetooth hearing aids themselves can be configured to adjust volume. If that is the case, during a call:
  • To make the call volume louder and to reduce the volume of the surrounding environment, use the push button on the right hearing aid
  • To make the call volume lower and to increase the volume of the environment, use the push button the on left hearing aid.

For further information regarding volume preferences, check the printed Getting Started Guide.

To ensure incoming calls are routed to the Bluetooth hearing aids, calls should be answered using the push button on the hearing aids or tap control (double tap to the hearing aid if tap control is enabled for your devices)

It is possible that the call audio is not being routed to the hearing aids. There are a couple of ways to do this:

• When the phone call ringtone is heard, answer the call using the push button of the hearing aids instead of the phone. This will ensure the call is streamed to the Bluetooth hearing aids
• Configure the Android smartphone to route the call to the hearing aid by default. See configuration options of the smartphone
• During a call, the routing of the call can be changed from the phone handset to the hearing aids by following these steps:

1. From the call screen, find the Bluetooth symbol.
2. Tapping the Bluetooth symbol will switch the audio routing of the call to the hearing aids
3. The caller should now come through the hearing aids

Other ways to address this are: 

• Check reception on the smartphone and move to a location with better reception if necessary
• During a phone call, the caller’s voice is picked up by the microphones of the hearing aids. Check the microphone ports on the hearing aids for debris. If there is debris, use a brush or cloth to clean the microphone ports.
• In a very noisy environment, the hearing aids may have trouble picking up the caller’s voice. In such a case, relocate to a quieter environment or alternatively route the call to the phone and directly talk into the phone microphone normally
• If this does not work, delete the pairing from the phone, reboot the phone and hearing aids, and then pair them again to the phone.

No. If you wear hearing aids, your ears will not become dependent on them. When you remove the hearing aids, your hearing loss will be the same as before you inserted them. There is more downside to not wearing hearing aids if you need them than wearing them.

Digital hearing aids that offer directional microphones combined with noise reduction offer sophisticated ways of processing sound to reduce as much background noise as possible. However, noise cannot be completely eliminated by any hearing aids, and keeping some level of background noise also results in a more natural listening experience.

No, you cannot purchase hearing aids directly from Unitron. They should be purchased through a hearing healthcare professional, who is specially trained to test hearing and to fit you with the right hearing aids, as well as provide expert advice.

Consumer notice: The importance of purchasing Unitron aids through an authorized hearing healthcare professional.

Unitron creates world-class hearing solutions for people with hearing loss. We offer our products through reputable, qualified hearing healthcare professionals and distributors, whose specialized training and expertise are critical to the successful use of hearing aids. For this reason, Unitron hearing aids should be purchased through hearing healthcare professionals who sell Unitron products through in-person consultations. We recommend that you do not purchase hearing aids through Internet retailers, or online catalogs and mail orders, but instead seek the advice and services of an authorized Unitron hearing healthcare professional. We would also like you to be aware that there are Internet retailers who sell Unitron hearing aids who are not trained or authorized by Unitron to do so.

We offer a great try-before-you-buy program. It allows you to take home and try out hearing aids at different levels of performance in the actual situations you need them. You decide what works best for you - before committing to buying a thing. Then, once you have made a purchase decision, many hearing healthcare professionals offer a trial period so you can try hearing aids out for 30 to 6o days, during which they can be returned for a refund. During this time, the hearing healthcare provider can adjust the hearing aids to provide optimal comfort and sound so you can experience what it is like to wear hearing aids every day.

Your Hearing Care Professional will recommend a hearing aid style based on the following factors:

• your particular degree of hearing loss
• the shape of your ear
• any special features you require
• your manual dexterity
• your cosmetic preferences
• your listening needs
• your lifestyle considerations
• your budget

Signs of hearing loss include:

• Having to ask others to repeat themselves often.
• Difficulty following conversations with background noise or in group situations.
• Finding children’s and women’s voices difficult to hear.
• Having the TV or radio turned up louder than normal.

Our online hearing test can guide you through an initial assessment and help determine if you should contact a hearing healthcare professional for further assistance.

The life of your hearing aids depends on the style, how often you wear them, the amount of earwax produced, and how you care for them. On average, most hearing aids last four to five years before they require replacing.

Battery life depends on the length of time you wear your hearing aids, the size of your hearing aids, the type of circuit you have, and the size of battery you use. Ask your hearing healthcare professional about the estimated life of your particular batteries and refer to your hearing aid guide for additional information.

Hearing healthcare professionals usually recommend wearing two hearing aids for people who have hearing loss in both ears. This is called a binaural fitting. Two hearing aids help to improve hearing in noise, localize sound, and improve clarity and sound quality. Studies have shown that people are more satisfied with their hearing aids when they wear one in each ear.

Wearing hearing aids for the first time requires that you re-learn how to hear: you can expect a short adjustment period. This experience will be different for everyone. Talk to your hearing healthcare professional about any concerns that you have. Be patient and stick with it – you’ll be enjoying the benefits soon.

Learn about adapting to your hearing aids.

Referred to as feedback, whistling can be a result of your hearing aids being inserted incorrectly or your volume being too high. If adjustments to the fitting and volume do not correct the feedback, talk to your hearing healthcare professional, who will determine if your hearing aids require further adjustments.

No. Many people with tinnitus experience relief from wearing hearing aids. If you do experience any change in your tinnitus you should contact your hearing healthcare professional.

When you begin wearing hearing aids, you can expect to experience some tenderness as you adjust to them sitting behind or in your ears. If this soreness persists after a couple of weeks, talk to your hearing healthcare professional, who will determine if your hearing aids require further adjustments.

Learn about adapting to your hearing aids.

Hearing aids don’t result in completely normal hearing. Even though they make sounds louder, the louder sounds are still sent to damaged hair cells in the cochlea. Fitting a hearing aid to a sensorineural hearing loss with damaged hair cells is like fitting eye glasses on someone with damage to the retina. Fitting a conductive hearing loss, where hair cells are intact, is more like fitting glasses. While damaged hair cells cannot be replaced, hearing aids greatly improve your ability to hear and can dramatically enhance your quality of life.

We want you to enjoy trouble-free use of your hearing aids for a long time. Our comprehensive coverage and warranties provide protection against failure, damage and even loss during the warranty period, as determined by your specific country of residence and by your hearing healthcare professional.

If you experience problems with your hearing aid(s) during the warranty period bring the device, with your warranty card, to your hearing healthcare professional to diagnose the problem and confirm your warranty coverage.

Listening with hearing aids may seem unusual at first, especially if your hearing loss developed over several years.

It takes a bit of time and patience to get used to how things sound, and how the hearing aids feel. Try to wear them as much as possible to get the most benefit, gradually increasing the length of time you wear them each day over the course of the first week or two.

Your ears feel blocked

• When you first use hearing aids, your ears might feel as though they’re blocked - this is called the occlusion effect
• Some people describe it as similar to having earplugs in their ears
• Most hearing aids have a vent that helps address occlusion by allowing natural sound to pass into the ear
• With open fitting styles you may not experience occlusion at all.

Your own voice sounds different

• When you first wear hearing aids, your voice will seem louder
• As you wear them more regularly you will get used to the sound
• You hear whistling from the hearing aids.

High-pitched whistling is known as feedback.

• It can happen when you turn on your hearing aids while inserting them into your ears, when slipping clothing over your head, hugging someone or putting your hand close to your ear
• Hearing aids have feedback management technologies that greatly reduce the possibility of whistling.

If something’s not working properly with your hearing aids, check this list of problems and possible remedies first.

If you don’t see your specific concern here, or if you can’t resolve it with the suggestions provided, contact your hearing healthcare professional. Never attempt to repair your hearing aids yourself beyond the tips listed here. Hearing aids are intricate electronic devices; trying to repair them yourself may cause further damage and void your warranty. 

Cause

Battery is running low.

Possible Remedy
Replace the battery.

If something’s not working properly with your hearing aids, check this list of problems and possible remedies first.

If you don’t see your specific concern here, or if you can’t resolve it with the suggestions provided, contact your hearing healthcare professional. Never attempt to repair your hearing aids yourself beyond the tips listed here. Hearing aids are intricate electronic devices; trying to repair them yourself may cause further damage and void your warranty. 

If something’s not working properly with your hearing aids, check this list of problems and possible remedies first.

If you don’t see your specific concern here, or if you can’t resolve it with the suggestions provided, contact your hearing healthcare professional. Never attempt to repair your hearing aids yourself beyond the tips listed here. Hearing aids are intricate electronic devices; trying to repair them yourself may cause further damage and void your warranty. 

If something’s not working properly with your hearing aids, check this list of problems and possible remedies first.

If you don’t see your specific concern here, or if you can’t resolve it with the suggestions provided, contact your hearing healthcare professional. Never attempt to repair your hearing aids yourself beyond the tips listed here. Hearing aids are intricate electronic devices; trying to repair them yourself may cause further damage and void your warranty. 

If something’s not working properly with your hearing aids, check this list of problems and possible remedies first.

If you don’t see your specific concern here, or if you can’t resolve it with the suggestions provided, contact your hearing healthcare professional. Never attempt to repair your hearing aids yourself beyond the tips listed here. Hearing aids are intricate electronic devices; trying to repair them yourself may cause further damage and void your warranty. 

If something’s not working properly with your hearing aids, check this list of problems and possible remedies first.

If you don’t see your specific concern here, or if you can’t resolve it with the suggestions provided, contact your hearing healthcare professional. Never attempt to repair your hearing aids yourself beyond the tips listed here. Hearing aids are intricate electronic devices; trying to repair them yourself may cause further damage and void your warranty. 

If something’s not working properly with your hearing aids, check this list of problems and possible remedies first.

If you don’t see your specific concern here, or if you can’t resolve it with the suggestions provided, contact your hearing healthcare professional. Never attempt to repair your hearing aids yourself beyond the tips listed here. Hearing aids are intricate electronic devices; trying to repair them yourself may cause further damage and void your warranty. 

If something’s not working properly with your hearing aids, check this list of problems and possible remedies first.

If you don’t see your specific concern here, or if you can’t resolve it with the suggestions provided, contact your hearing healthcare professional. Never attempt to repair your hearing aids yourself beyond the tips listed here. Hearing aids are intricate electronic devices; trying to repair them yourself may cause further damage and void your warranty.