Bluetooth support

Yes. Ensure that Bluetooth is enabled on a computer or a tablet and search for Bluetooth enabled devices in the connectivity settings menu.

Open the battery doors of the Bluetooth hearing aids, wait 5 seconds and then close the battery doors to enter Bluetooth pairing mode. If you have a hearing aid without a battery door, first, turn off each hearing aid by pressing the lower part of the button until the LED turns red (4 sec). Then turn on each hearing aid by pressing the same button until the LED turns green (2 sec).

It will take approximately 3 minutes to pair the hearing aids with the tablet or computer. The tablet or computer will show a list of found Bluetooth devices. Select the hearing aids from that list. 

Once pairing is complete a confirmation beep will be audible in the ear.

Yes. If the landline phone supports Bluetooth wireless technology including the Hands-free profile.

Bluetooth compatible Blu and newer hearing aid models can be paired with up to 8 devices. 

Yes. However, if requested by the flight attendant, set all devices into flight mode.

There are now some hearing devices available with both Bluetooth wireless functionality and a telecoil, however, some models only support Bluetooth wireless functions or loop systems. Your hearing care professional can help you to choose the right solution for your needs.

No. While Bluetooth hearing aids are designed for maximum protection against moisture and debris and can be worn while exercising or in light rain, they are not intended to be used in water activities such as swimming, bathing, or showering. Chemicals in the water (salt, chlorine, soap, shampoo, etc.) can damage the hearing aids.

If hearing aids do get wet, please see the user guide for more information on how to dry them.

No. The Bluetooth hearing aids are not directly compatible with home speakers.

Yes, Wireless Unitron hearing aid models can stream media from your smartphone.

Yes, starting with Blu platform based products, you can have two active Bluetooth connections. You can stream media from your tablet, and still take a phone call from your phone without having to disconnect and reconnect. Older platforms and devices only support one Bluetooth connection at a time.

No. A pair of Bluetooth wireless hearing aids are configured as one system. Therefore, the second hearing aid cannot be separately paired to another Bluetooth device.

To ensure incoming calls are routed to the hearing aids, answer the call using the push button of the hearing aids.

If still cannot hear the caller on the phone, increase the volume of the call using the volume buttons on the phone.

For outgoing calls, initiate the call normally from the phone. Depending on the iPhone configuration, the call will be routed to the hearing aids automatically.

If the call isn’t automatically routed to the iPhone, this can be rectified by following these steps:

1. From the call screen, select the Audio button
2. A menu will pop-up showing all routing options
3. Select NAME OF HEARING AID
4. You will now hear the caller in your hearing aids

If the buttons of your hearing aids are configured as volume buttons, they can be used to adjust the balance of the call volume and of the surrounding environment.

Lastly, if the above steps do not work, delete the pairing from the phone, reboot the phone and the hearing aids, and then pair them again to the phone.

No. The phone does not need the Hearing Aid Profile (HAP) to connect with the hearing aids.

No. The Bluetooth hearing aids support the widely available standard Bluetooth Hands-free profile for phone calls. For more information click here: The new hearing aid profile standard.

To improve the phone call quality, try the following suggestions:

• Verify the mobile phone signal strength and/or move to a location with stronger reception
• Adjust the position of the phone, making sure there are no obstacles between the phone and the hearing aids such as your body, a wall, or hard surface as these can interfere with the wireless audio signal
• Make sure the maximum distance between the phone and the hearing aids is not exceeded. Although the official Bluetooth standard indicates 10 m / 30 ft as the maximum range, the real range depends on many factors and may be shorter
•  When relocating during a call, make sure to take the phone along
• Make sure that the phone is streaming the call through the hearing aids and not the speaker of the phone. For this, set the phone call audio routing to Bluetooth headset and not to the phone speaker.

Although the official Bluetooth standard indicates 10 m / 30 ft as the maximum Bluetooth range, the real range depends on many factors and may be shorter. We recommend that the phone is kept within 5 meters of the hearing aids.

To stop using the iPhone with the hearing aids, follow the steps below:

1. From the iPhone home screen, tap on the Settings icon
2. From the settings menu, tap on Bluetooth
3. Tap on the i icon next to the name of the hearing aid
4. Tap Forget this Device

The pairing has now been deleted from the phone and you will no longer receive calls from this phone.

To unpair the Bluetooth hearing aids from the Android smartphone:

1. From the home screen, navigate to Bluetooth settings
2. A list of paired devices will appear on the screen.
3. Tap the icon next to the name of your hearing aids
4. A pop-up menu will appear, touch Unpair or Forget (depending on your Android phone)

The pairing has now been deleted from your phone and your hearing aids will no longer receive calls from this phone.

There are two main ways to check if the iPhone is connected to the Bluetooth hearing aids:

Is Bluetooth currently activated on the phone?

1. From the iPhone home screen click the Settings menu
2. From the settings menu, click on Bluetooth
3. Verify that the slider button is green
4. If the slider button is not green, click it to activate Bluetooth

Is there a fresh battery in the hearing aid or is the hearing aid charged?

Hearing aids with batteries

1. Replace the battery in each hearing aid
2. Close the battery door to place the hearing aid in pairing mode
3. The hearing aid will be in pairing mode for three minutes
4. Follow the pairing process to connect your hearing aids to the iPhone

Hearing aids without batteries

1. Ensure your hearing aids are charged. We recommend charging for 3 hours prior to pairing.
2. Turn the hearing aid off and then back on to place the hearing aid in pairing mode
3. The hearing aid will be in pairing mode for three minutes
4. Follow the pairing process to connect your hearing aids to the iPhone

If the car is equipped with a Bluetooth system which was previously paired to the phone, it could try to connect every time one enters the car. This may result in a connection loss to the hearing aids since the phone can only have one connection at a time.

The exact behavior depends on the version and configuration of the car’s Bluetooth system. To prevent unwanted switching, consider removing the car’s Bluetooth system from the list of paired devices via the phone’s configuration screen.

Flight mode is when Bluetooth is turned off while hearing aids are on. In this mode, hearing aids will not connect to the mobile phone, tablet or computer. 

To set Bluetooth wireless hearing aids into flight mode:

Hearing aids with a battery door

• Open the battery door
• Hold down the push button and close the battery door
• Keep holding the push button down for 10 seconds after the battery door has been closed
• After 10 seconds, hearing aids will be on and the Bluetooth will be off. This needs to be repeated for each hearing aid.

To exit flight mode, simply open and close the battery door to restart the hearing aids with Bluetooth on.

Hearing aids without a battery door

• Turn off the hearing aid
• Push and hold the lower part of the button for 7 seconds (for models with an LED, hold until the solid orange light appears), then release the button
• Repeat on the other hearing aid.

To exit flight mode, switch the hearing aid off and then on using the lower part of the hearing aid button.

Once hearing aids are paired to the phone, a connection beep will be heard signaling that the pairing has been successful. Connection status will be displayed in the Bluetooth menu of the phone.

No, there are currently no smartwatch apps for Unitron hearing aids.

Yes. Google Assistant is compatible with the Unitron Bluetooth hearing aids. Start Google Assistant normally via the Android smartphone. If the hearing aids are connected to the smartphone, the audio from Google Assistant will be heard with the hearing aids.

Yes. Siri is compatible with Bluetooth hearing aids. Start Siri normally via the iPhone. If the hearing aid is connected to the phone, Siri will detect the caller’s voice using the voice pick up of the hearing aid.

Accessory compatibility varies by hearing aid platform.

Bluetooth hearing aids powered by Blu and Discover Next are compatible with the following accessories:

• Remote Plus app
• TV Connector
• PartnerMic
• Remote Control
• Roger

Bluetooth hearing aids powered by Discover and Moxi All are compatible with the following accessories:

• Remote Plus app
• TV Connector

Starting with the Blu platform rechargeable products, when tap control is enabled, you can accept and reject phone calls, pause and resume streamed media (Music podcasts etc) and access virtual mobile assistants. In the Remote Plus app or via the TrueFit software, tap control features can be configured for the left and right hearing aids separately. 

Bluetooth is a short range wireless networking protocol (like WIFI) designed to quickly and automatically connect devices without wires. It can be used to connect:

• Mobile phones to each other to exchange pictures, ring tones, music etc.
• Computer to devices like mice, keyboards, printers etc.
• Headsets to mobile phones for hands free operation (Bluetooth car kits).

Bluetooth devices automatically detect and connect to each other making communication between devices very easy.

Bluetooth 4.2 has two versions: Bluetooth Classic and Bluetooth Low energy.

• Bluetooth Classic is ideal for connecting mobile phones to Bluetooth headsets for phone calls.

• Bluetooth Low energy is an ultra-low power version of Bluetooth meant for low power sensors and accessories. It is ideal for applications that do not require continuous connection but depend on long battery life. It is not suitable for streaming audio.

The following Bluetooth profiles are supported:

• Bluetooth Classic with the HFP (Hands-free profile) and Advanced Audio Distribution Profile (A2DP)
• Bluetooth Low Energy.

Note that Moxi All only supports Bluetooth Classic with the HFP (Hands-free profile) and Bluetooth Low Energy.

Two of the three devices listed will connect the hearing aids to the Remote Plus app. The third one will enable the user to receive phone calls directly on the phone. 

If the Bluetooth hearing aids are switched off, they will automatically disconnect from the paired device, such as the mobile phone. 

Other reasons for disconnecting from the phone:

• The hearing aid may have run out of battery
• Bluetooth is disabled on the phone
• The phone is out of range (10 m / 30 ft) from the hearing aids. If the hearing aids are disconnected because they were out of range, it may take up to 2 minutes until they reconnect.

The phone may be connected to another device (such as the car Bluetooth system).

When Bluetooth wireless hearing aids detect a problem with the Bluetooth connection to the smartphone, they will attempt to reconnect automatically. Sometimes, this is accomplished by rebooting. The cycle should take no longer than 10 seconds to complete.

This is normal. The Bluetooth hearing aids use Bluetooth Classic with the Hands-free profile (HFP) for phone calls and A2DP for media streaming.

There are two main ways to establish connection between the Android smartphone and the Bluetooth hearing aids.

Is Bluetooth currently activated on the smartphone? 

There are two ways to do this depending on the Android smartphone model:

Option 1:

1. Swipe down from the top of the screen to bring up the Notification Center
2. Swipe down on the Notifications Center to reveal the Quick Settings menu
3. Verify the Bluetooth symbol is highlighted, if not, tap to activate Bluetooth

Option 2:

1. From the home screen, navigate to Bluetooth settings
2. Verify the slider button next to Bluetooth is switched to ON
3. If not, tap the slider button to activate Bluetooth

Is there a fresh battery in the hearing aid or is the hearing aid charged?

Hearing aids with batteries

1. Replace the battery
2. Close the battery door to place the hearing aid in pairing mode
3. The hearing aid will be in pairing mode for three minutes
4. Follow the pairing process to connect your hearing aids to your Android smartphone
   

Hearing aids without batteries

1. Ensure your hearing aids are charged. We recommend charging for 3 hours prior to pairing
2. Turn the hearing aid off and then back on to place the hearing aid in pairing mode
3. The hearing aid will be in pairing mode for three minutes
4. Follow the pairing process to connect your hearing aids to your Android smartphone

There are multiple ways to change the volume of a phone call when using the Bluetooth hearing aids:

• Using the volume control buttons on the mobile phone to adjust the call volume 
• The push button on the Bluetooth hearing aids themselves can be configured to adjust volume

For Smile hearing aids, when streaming a phone call, volume adjustments in the Remote Plus app will impact the volume of the streamed sound.

To ensure incoming calls are routed to the Bluetooth hearing aids, calls should be answered using the push button on the hearing aids.

1. Go to the Android phone’s home screen and navigate to the Bluetooth settings page (this varies depending on the smartphone model)
2. Tap on the slider button to turn Bluetooth on
3. Open the battery door of the Bluetooth hearing aids for 5 seconds and then close the battery doors to turn the hearing aids back on. If you have a hearing aid without a battery door, first, turn off each hearing aid by pressing the lower part of the button until the LED turns red (4 sec). Then turn on each hearing aid by pressing the same button until the LED turns green (2 sec).
4. A message will appear - Available Devices
5. After several seconds, the name of the hearing aids will appear. Tap to select it.
6. A message will appear - Bluetooth Pairing Request. Click Ok
7. A connection beep will be heard in the paired hearing aid

The Android smartphone is now connected to the hearing aids.

To pair the iPhone to the Unitron Bluetooth hearing aids to make phone calls and stream media, follow these steps:

1. Go to your iPhone home screen and tap on the Settings icon
2. In the settings menu, tap on the Bluetooth icon
3. Tap on the slider button next to Bluetooth to turn Bluetooth On
4. Open both battery doors of the hearing aids for 5 seconds and then close to turn them back on. If you have a hearing aid without a battery door, first, turn off each hearing aid by pressing the lower part of the button until the LED turns red (4 sec). Then turn on each hearing aid by pressing the same button until the LED turns green (2 sec)
5. After several seconds, the name of the hearing aids will appear on the iPhone screen. Tap on it to select
6. You will now see a message Bluetooth Pairing Request. Click Pair or Ok
7. A connection beep will be heard in the paired hearing aids

Your iPhone is now connected to your hearing aids.