Using the TV Connector

You have the 3.5 mm audio cable plugged in the AUDIO OUT port of the television. Check the audio settings of the TV to enable the loudspeakers to be used in parallel.

Alternatively, use the optical (TOSLINK) cable instead of the analog 3.5 mm audio cable to connect the TV Connector to the audio source.

Yes. If configured by your hearing healthcare professional, simply press the push button on your hearing aid to toggle from the TV Connector program to the Automatic mode.

Yes. The TV Connector can be used to connect to audio sources like stereos, computers, tablets, and mobile phones. Simply plug the analog 3.5 mm audio cable into the AUDIO OUT port of your audio source.

No. The TV Connector is not compatible with DTS audio signal formats. 

The TV Connector can only receive and transmit, Dolby audio, mono or stereo audio signals. Please make sure that no DTS audio settings are used by the TV (or audio source).

If these audio signals are present, the LED indicator light on the TV Connector will be blinking red. If this occurs, change the audio signal to Dolby audio or stereo (PCM) in the audio settings menu of the TV.

The Unitron Bluetooth wireless hearing aids use a revolutionary new wireless streaming technology that is only compatible with the new TV Connector.

The uTV 3 Link works together with Unitron streaming devices such as the uDirect 3 and is compatible with non-Bluetooth Unitron hearing aids such as Moxi Now or Stride M powered by Tempus.

Yes. If your hearing aids are connected to your mobile phone, you can still receive phone calls, even when using the TV Connector.

In the case of an incoming call, the hearing aids will automatically stop the audio signal from the TV Connector and the incoming call alert will be played through the hearing aids. After the call, the hearing aids will switch back to the TV Connector audio signal automatically.

• Verify both hearing aids have a functional battery and are switched on
• Ensure the audio cable is firmly inserted into the TV Connector and your TV (or audio source)
• Re-pair the hearing aids to the TV Connector by holding down the Connect button on the back of the TV Connector until you hear a confirmation beep in your hearing aids indicating a successful pairing.

If you cannot hear the sound from the audio source (e.g. TV), check the following options:

• Verify each hearing aid is working and has a functional battery
• Verify you are within 15 meters (50 feet) of the TV Connector
• Verify the TV Connector has a green light displayed, indicating the device is streaming an audio signal
• Verify the TV Connector is connected to the power supply and plugged into a power source
• Verify the TV Connector is correctly connected to the TV via the analog 3.5mm audio cable or the optical (TOSLINK) audio cable
• Verify that the audio cable is firmly inserted into the TV Connector and your TV (or audio source)
• Verify the TV is switched on and the audio signal is not muted
• Turn the television off. Unplug the TV Connector from the USB power supply and the television. Reconnect TV Connector to the USB power supply and the television. Switch the television on
• If necessary, re-pair your hearing aids to the TV Connector by holding down the Connect button located on the back of the TV Connector. You will hear a confirmation beep within 10 seconds indicating the devices are paired.

The TV Connector can stream up to 15 meters. So, ideally they should be placed at least 15 meters apart. If there are more than one TV Connector installed, your Bluetooth hearing aids will pick up the first signal received.

With your Bluetooth hearing aids you can:

• Pair to up to two TV Connectors
• Connect to one TV Connector at a time
• Use the hearing aid toggle button to toggle through your hearing programs and the two TV Connectors.

If you pair more than two TV Connectors to your hearing aids, the last TV Connector you were paired with will replace the oldest one you had connected to.

The TV Connector signal through the hearing aids may have a small noticeable delay. Adjust the audio delay of your television speakers in the audio settings menu of your TV.

For more information, consult the user guide included with your television.

The TV Connector can connect with an unlimited number of compatible Bluetooth hearing aids. To connect a new set Bluetooth hearing aids to the TV Connector, follow these steps:

1. Make sure the hearing aids are switched on and within 1 meter (3 feet) of the TV Connector.
2. Press the Connect button on the back of the TV Connector until the indicator light begins rapidly blinking blue.

A confirmation melody will play in the hearing aids to confirm they are successfully paired with the TV Connector. This may take up to 10 seconds.

The Unitron Bluetooth hearing aids cannot connect directly to a television. The TV Connector accessory is needed to stream the TV audio directly to your Bluetooth hearing aids. This will turn the hearing aids into a wireless stereo headset.

For more information regarding TV Connector, reference the user guide provided in TV Connector packaging.

To setup the TV Connector for the Bluetooth wireless hearing aids, please follow these steps carefully: 

1. Remove the TV Connector from the packaging. Insert the micro USB end of the USB cable into the port on the backside of the TV Connector
2. Connect the larger end of the USB cable to the power supply
3. Insert the power supply into your wall socket
4. Insert the other end of the audio cable into the AUDIO OUT port of your TV
5. Once connected to power, the LED turns green to indicate that it is ready to stream
6. When the TV Connector is plugged into a power source for the very first time, ensure the hearing aids are switched on and within a 1 meter radius to allow automatic connection. Once connected, the hearing aids will play a confirmation tone.

Congratulations! Your hearing aids are now connected to the TV Connector.

Within 10 seconds of turning on the TV, a confirmation melody will sound indicating that the Bluetooth wireless hearing aids have successfully paired with the TV Connector.

To reset the TV Connector, follow these steps:

1. Press the Connect button on the back of the TV Connector for 7 seconds
2. During the 7 seconds, the LED will initially flash blue, then red. Once the reset is complete, the LED will turn orange.

Once the reset is finished, any previously paired hearing aids that will be deleted from the TV Connector memory.

The TV Connector will  remain on as long as it detects an audio signal. 

To switch off the TV Connector, simply switch off the television or another connected audio source. The TV Connector will go into standby mode automatically, latest after 45 seconds.

No. The TV Connector is not compatible with Dolby Digital or DTS audio signal formats. 

The TV Connector can only receive and transmit mono or stereo audio signals. Please make sure that no Dolby Digital or DTS audio settings are used by the TV (or audio source).

Best practices

If these audio signals are present, the LED indicator light on the TV Connector will be blinking red. If this occurs, change the audio signal to Dolby audio or stereo (PCM) in the audio settings menu of the TV.

No. The Unitron Remote Plus app can be used to adjust the balance of the TV volume and the volume of the environment while connected to the TV Connector.

This will happen when you press the TV Connector Connect button and insert the power cable simultaneously.

If the orange / yellow LED indicator light is displayed, the TV Connector will not work properly. To correct this, unplug the power cable and reconnect, making sure to not press the Connect button during this process.

Your Bluetooth hearing aids automatically connect to the TV Connector if:

• The TV Connector is connected to an audio source
• The audio source is switched on
• You initially paired your hearing aids to the TV Connector
• You are within range of the TV Connector
• Your hearing healthcare professional turned the auto-connect feature on.

The following are reasons why the TV Connector may not connect to your hearing aids anymore:

Reason 1:

While watching TV and streaming to your hearing aids, you may have pressed the push button on your hearing aids to stop streaming from the TV Connector and switch to the automatic program.  The TV Connector program is still available in the background if you stay within the range of the TV Connector.

If this is the case, press the hearing aid push button again to return to the TV Connector program. 

Reason 2:

If there is a very long period of silence (or low volume) from the TV, for instance during a snooker game, the TV Connector will stop transmitting after 45 seconds. If you enter the room at this moment, your hearing aids may not connect to the TV Connector right away.

If this is the case, wait until there is sound again. The hearing aids should switch to the TV Connector program automatically. 

The TV Connector can stream audio up to 15 meters / 50 feet in any direction to send the audio signal to your compatible Bluetooth hearing aids.

The TV Connector will enter standby mode if there is no (or very low) audio signal for 45 seconds. It can take up to 45 seconds for the TV Connector to become active from standby mode.

Different audio sources can have different output volumes.

Adjust the balance between the audio source and your environment by using the push button on your hearing aids.

If you continue to have problems with volume adjustments, contact your hearing care professional.

Verify that the analog 3.5mm audio cable is firmly inserted into the TV Connector and the audio source.

If the crackling persists, check the analog 3.5 mm audio cable for damage. If the cable is damaged it will need to be replaced. Contact your hearing care professional for further assistance.