Troubleshooting

• On the Unitron TrueFit installation CD, open the directory named Support and double click on the support.bat file. In the window that opens, select option 8 to unregister Unitron TrueFit and then select option 7 to register Unitron TrueFit again.

• On the Unitron TrueFit installation CD, open the directory named Support and double click on the support.bat file. In the window that opens, select option 7 to register Unitron TrueFit.

• Select a different NOAH client record. The client record could be damaged and this will cause Unitron TrueFit to fail.
• Uninstalling and reinstalling may fix this issue. Uninstall Unitron TrueFit using the Windows Start > Settings > Control Panel > Add or Remove Programs or Start > Control Panel > Uninstall a program option. When the uninstall is complete, Unitron TrueFit can then be reinstalled using the installation CDs.

If there are any other errors while running Unitron TrueFit, it is best to contact Unitron for support. 

• Select a different NOAH client record. The client record could be damaged and this will cause Unitron TrueFit to fail.
• Uninstalling and reinstalling may fix issues like this. Uninstall Unitron TrueFit using the Windows Start > Settings > Control Panel > Add or Remove Programs or Start > Control Panel > Uninstall a program option. When the uninstall is complete, Unitron TrueFit can then be reinstalled using the installation CDs.

If you have tried all of the above and are still presented with an exception report window, please click on the Help > Support > Generate Support Package menu option and email the resulting zip file to Unitron for support. A screen shot of the error is often very helpful in solving the issue. To capture a screen shot, click the PrtScn button on your keyboard, paste the image into Windows Paint then save the file and include it with your email.

Select the Options > Preferences menu item. In the Preferences window select Presentation. Change the visual effects to either "Minimal visual effects" or "No visual effects".

• Ensure that the Bluetooth® icon in the computer system toolbar is blue .
• If the icon is red and you are using an external Bluetooth device, ensure it is plugged in.
• If the icon is red and you are using an internal Bluetooth device, ensure it is turned on.
• Check your computer owner’s manual regarding enabling the Bluetooth device.
• If the middle LED on the NOAHlink is flashing red, the NOAHlink is damaged and should be sent for service. Contact the company where you purchased the NOAHlink for information on how to ship the NOAHlink for service.
• Ensure NOAHlink is powered on and the battery is charged.
• Ensure NOAHlink is positioned within ~ 10 meters of the programming computer.
• Run the NOAHlink properties program which can be found in the Options > Preferences > Fitting Device > NOAHlink menu. Using the NOAHlink Properties tool, Search and then Connect to the NOAHlink.

If the NOAHlink Properties tool does not locate and connect to the NOAHlink device, contact Unitron for support.  

• If using iCube via USB connection, check the USB cable and ensure it is firmly plugged into the computer system and the iCube.
• If using iCube via Bluetooth®, ensure that the Bluetooth® icon in the computer system toolbar is blue .
• If the icon is red and you are using an external Bluetooth device, ensure it is plugged in.
• If the icon is red and you are using an internal Bluetooth device, ensure it is turned on.
• Check your computer owner’s manual regarding enabling the Bluetooth device.
• Ensure iCube is powered on and the battery is charged.
• Ensure iCube is positioned within ~ 10 meters of the programming computer.
• Run an iCube check which can be found in the Options > Preferences > Fitting Device > iCube menu. If the iCube check cannot locate the iCube, try deleting the iCube from Unitron TrueFit and adding it back again using the Add iCube… button.

If you have tried all of the above and are still unable to fix the problem, please contact Unitron for support. 

• Ensure the correct programming cables are being used.
• Ensure that the programming cable is plugged firmly into the hearing instrument and into the programming interface.
• Is the correct Unitron software being used? The oldest products that Unitron TrueFit will read are Quantum and Moxi. Older products like Passport and Latitude must be read in U:fit.
• Check the hearing instrument.
• Place a fresh battery in the hearing instrument and listen to the unit to see if it is operating at all.

If you have tried all of the above and are still unable to fix the problem, please contact Unitron for support.

• While in Unitron TrueFit select the Hearing Instrument > HI Repair / Reset menu item and follow the steps in the repair wizard.

If the repair tool does not fix the issue, contact Unitron and return the aid for service.