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Help & support
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Algeria
Argentina
Asia
Australia
Austria
Bahrain
Bangladesh
Belgium
Bolivia
Bosnia and Herzegovina
Brazil
Bulgaria
Canada
Chile
China
Costa Rica
Croatia
Cyprus
Denmark
Dominican Republic
Ecuador
Egypt
Estonia
Fiji
France
Germany
Global
Greece
Hong Kong
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Japan
Jordan
Kazakhstan
Korea
Kuwait
Latin America
Latvia
Lebanon
Libya
Lithuania
Macao
Macedonia
Malaysia
Malta
Mexico
Middle east & North Africa
Mongolia
Montenegro
Morocco
Nederlands
New Zealand
Norway
Oman
Pakistan
Palestine
Panama
Peru
Philippines
Poland
Portugal
Qatar
Romania
Russia
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sri Lanka
Sudan
Sweden
Switzerland
Syria
Taiwan
Thailand
Tunisia
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myUnitron
Help & Support
For Professionals
For Patients
Topics
Fitting Software
Software Issues
Error Messages
Using my Hearing Instrument
Other
Rechargeable Hearing Aids
Overall Care and Best Practices
Charging Base
Rechargable Hearing Aids
Battery
Bluetooth Support
iPhone connectivity
Android Connectivity
General Mobile Phone Connectivity
General Bluetooth
Other Device Connectivity
Connecting to the Remote Plus app
Using the TV Connector
Fitting Software
Software Issues
Unitron TrueFit fails to install on my computer
Unitron TrueFit module icon appears outside the NOAH 3 super module
Unitron TrueFit module icon does not appear in NOAH after an error free installation
Unitron TrueFit fails to start from NOAH
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Error Messages
Lost connection to HI-PRO
Lost connection to Noahlink
Lost connection to iCube or iCubeII
Lost connection to Noahlink Wireless
Using my Hearing Instrument
Do I need to put batteries in the hearing aids to program them?
How do I know the duration of the FLEX:TRIAL device?
Opens PDF file
How do I change the start-up program in the hearing instrument?
Opens PDF file
Where do you disable the volume control on the hearing instruments?
Other
Why does Unitron offer different strengths of phase canceller? How do I know what strength to use?
I have a client sending a device out for repair. How do I transfer the settings of their current hearing aid into a FLEX:TRIAL device so they can still have acc
Opens video
How do I set up the password protection in my fitting?
Opens video
How do I select and change the pediatric fitting mode settings?
Rechargeable Hearing Aids
Overall Care and Best Practices
Best practices
What should I do when the hearing aids emit a low battery warning?
Charging Base
Understanding your charging base indicators
How do I plug in the charging base?
How are the hearing aids placed in the charging base?
How do I know if the hearing aids are charging?
Rechargable Hearing Aids
Can hearing aids be stored in a drawer until they are needed?
How do I know the duration of the FLEX:TRIAL device?
Can hearings aids be stored on the charging base if it is unplugged?
Battery
Are the rechargeable batteries in hearing aids good for life?
Are spare rechargeable batteries good for life?
Hearing aids that were placed on the charging base overnight only lasted a few hours. What happened?
The battery cell on the hearing aid appears expanded and may be leaking. Is this dangerous?
Bluetooth Support
iPhone connectivity
How do I unpair my Bluetooth hearing aids from my iPhone?
How to check if the Bluetooth hearing aids are connected to the iPhone?
Cannot hear caller through the hearing aids when using iPhone
The caller on the other end cannot hear the call
Android Connectivity
How to pair my Bluetooth hearing aids to my Android smartphone to make phone calls?
How do I unpair my Bluetooth hearing aids from my Android smartphone?
Bluetooth hearing aids are not being found by the Android smartphone
Problems hearing the caller through the Bluetooth hearing aids when using an Android smartphone
General Mobile Phone Connectivity
What phones will work with Bluetooth hearing aids?
Can Bluetooth hearing aids be paired with multiple phones?
Why are there three hearing aids in the bluetooth phone list?
Why does the phone first show “Hands-free” and then the name of the hearing aid when connecting to the mobile phone?
General Bluetooth
What is meant by Bluetooth wireless hearing aids?
Can Bluetooth hearing aids be worn in the shower?
Can Bluetooth hearing aids be used on an airplane?
How to switch Bluetooth hearing aids to flight mode?
Other Device Connectivity
Are smartwatches compatible with Bluetooth hearing aids?
Will the Bluetooth hearing aids pair to the Bluetooth in the car?
Can Bluetooth hearing aids connect to a computer to listen to audio books, music, or videos?
Can Bluetooth hearing aids connect to Amazon Echo or other home speakers?
Connecting to the Remote Plus app
How to pair the Bluetooth hearing aids to the Unitron Remote Plus app?
Do I need to pair the Bluetooth hearing aids first to the smartphone and then to the Remote Plus app?
Can the Remote Plus app be used to adjust the volume of phone calls?
After the Android smartphone starts up/reboots, the hearing aids do not connect to the Unitron Remote Plus app.
Using the TV Connector
How to connect the Bluetooth hearing aids to the TV?
Can uTV 3 be used in place of a TV Connector?
How to connect the TV Connector to the television?
How to pair the Bluetooth hearing aids to the TV Connector?