If the Remote Plus app does not connect to the Bluetooth hearing aids, try:
- Rebooting the hearing aids by opening the battery door, waiting 5 seconds and closing the battery door again. If you have a hearing aid without a battery door, first, turn off each hearing aid by pressing the lower part of the button until the LED turns red (4 sec). Then turn on each hearing aid by pressing the same button until the LED turns green (2 sec).
- Delete the paired hearing aids from your smartphone, then pair them again with your smartphone.
Reboot the mobile phone, then pair the hearing aids again via the Unitron Remote Plus app.
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