There are two main ways to establish connection between the Android smartphone and the Bluetooth hearing aids:

Is Bluetooth currently activated on the smartphone? 

There are two ways to do this depending on the Android smartphone model:

Option 1:

1. Swipe down from the top of the screen to bring up the Notification Center
2. Swipe down on the Notifications Center to reveal the Quick Settings menu
3. Verify the Bluetooth symbol is highlighted, if not, tap to activate Bluetooth

Option 2:

1. From the home screen, navigate to Bluetooth settings
2. Verify the slider button next to Bluetooth is switched to ON
3. If not, tap the slider button to activate Bluetooth

Is there a fresh battery in the hearing aid or is the hearing aid charged?

Hearing aids with batteries

1. Replace the battery
2. Close the battery door to place the hearing aid in pairing mode
3. The hearing aid will be in pairing mode for three minutes
4. Follow the pairing process to connect your hearing aids to your Android smartphone
   

Hearing aids without batteries

1. Ensure your hearing aids are charged. We recommend charging for 3 hours prior to pairing
2. Turn the hearing aid off and then back on to place the hearing aid in pairing mode
3. The hearing aid will be in pairing mode for three minutes
4. Follow the pairing process to connect your hearing aids to your Android smartphone