New Hearing Aids Can Feel Like Landing in a New City Without GPS
Think about the last time you traveled somewhere completely unfamiliar.
Before you even left for the trip, you probably researched restaurants, looked up transportation tips, texted friends for recommendations, and relied on your phone to help guide you once you arrived.
Why?
Because navigating something new without support can feel overwhelming.
For many patients, getting hearing aids for the first time feels exactly the same way.
In fact, a 2018 study published in the American Journal of Audiology found that hearing aid users may need to remember up to 111 unique items related to using and caring for their devices. That’s a lot for anyone to absorb during a single appointment.
That’s where Unitron’s Coach feature comes in.
What Is Coach?
Coach is Unitron’s Experience Tech Tool within the Remote Plus app designed to support patients after they leave the clinic.
Through helpful notifications, reminders, videos, and encouragement, Coach helps patients:
- build confidence with their hearing aids
- create healthy hearing habits
- troubleshoot common challenges
- feel supported between appointments
Instead of expecting patients to remember every detail from their fitting, Coach acts like a virtual guide, helping them navigate their new hearing journey step by step.
Simple Ways to Use Coach in Your Practice
1. Customize the Level of Support
During the first fit, providers can select either “More Coach Support” or “Less Coach Support” depending on the patient’s experience level and comfort with technology.
2. Prepare Patients for the Experience
Let patients know they’ll receive supportive notifications after they leave the office. This reduces pressure and reassures them they won’t have to remember everything immediately.
Here’s an example of what these notifications will look like:
3. Remind Patients They Can Revisit Resources Anytime
If a patient misses a notification, no problem. All Coach content is saved in the Support tab of the Remote Plus app, making it easy to revisit videos, reminders, and educational tools later.
Helping Patients Feel More Confident
Adjusting to hearing aids takes time, patience, and support.
By reinforcing good habits and offering encouragement outside the clinic, Unitron’s Coach helps patients feel less overwhelmed and more empowered as they step into a world filled with the sounds they’ve been missing.
Unitron is a proud supporter of helping your patients live their most fulfilling and confident life.