Consumer site
A Sonova brand

Were you looking for the following?

Why is there a crackling noise when listening to music with the TV Connector using the analog 3.5 mm audio cable?

Verify that the analog 3.5 mm audio cable is firmly inserted into the TV Connector and the audio source.


If the crackling persists, check the analog 3.5 mm audio cable for damage. If the cable is damaged it will need to be replaced. Contact your hearing healthcare professional for further assistance.

The TV Connector signal through the hearing aids may have a small noticeable delay. Adjust the audio delay of your television speakers in the audio settings menu of your TV.

For more information, consult the user guide included with your television.

TV Connector

This website or application uses cookies.  In order to find out more about our use of cookies, please consult our Cookie PolicyFor general information about cookies, please visit