Can other people hear the TV when the TV Connector is connected?
Connect the TV Connector to the AUDIO OUT port of the television using the analog 3.5mm audio cable or the optical (TOSLINK) cable. Check the audio settings of the TV to enable the loudspeakers to be used in parallel. This option is not available on all TVs.
For more information, see the TV Connector user guide and/or the user guide included with your television.
If the call isn’t automatically routed to the Bluetooth hearing aids, tap on the Bluetooth symbol to enable or disable the transmission to the hearing aids.
If the push buttons on the hearing aids are configured as volume buttons, the call volume and the surrounding environment can be adjusted using those push buttons.If the above steps still do not work, delete the pairing from the smartphone, reboot the phone and the hearing aids, and pair again to the smartphone.