Bluetooth FAQs

Bluetooth Support

Check phone compatibility Check phone compatibility

iPhone iPhone

Android Android

General Bluetooth General Bluetooth

Remote Plus app Remote Plus app

TV Connector TV Connector

iPhone

How to pair my Bluetooth hearing aid to my iPhone to make phone calls? How to pair my Bluetooth hearing aid to my iPhone to make phone calls?

How do I unpair my Bluetooth hearing aids from my iPhone? How do I unpair my Bluetooth hearing aids from my iPhone?

How to check if the Bluetooth hearing aids are connected to the iPhone? How to check if the Bluetooth hearing aids are connected to the iPhone?

Cannot hear caller through the hearing aids when using iPhone Cannot hear caller through the hearing aids when using iPhone

The caller on the other end cannot hear the call The caller on the other end cannot hear the call

Is Siri compatible with the Bluetooth hearing aids? Is Siri compatible with the Bluetooth hearing aids?

Android

How to pair my Bluetooth hearing aids to my Android smartphone to make phone calls? How to pair my Bluetooth hearing aids to my Android smartphone to make phone calls?

How do I unpair my Bluetooth hearing aids from my Android smartphone? How do I unpair my Bluetooth hearing aids from my Android smartphone?

Bluetooth hearing aids are not being found by the Android smartphone Bluetooth hearing aids are not being found by the Android smartphone

Problems hearing the caller through the Bluetooth hearing aids when using an Android smartphone Problems hearing the caller through the Bluetooth hearing aids when using an Android smartphone

The person on the other end cannot hear the caller The person on the other end cannot hear the caller

How to route the call audio from the hearing aids to the Android smartphone speaker How to route the call audio from the hearing aids to the Android smartphone speaker

Is Google Now / Google Assistant compatible with Bluetooth hearing aids? Is Google Now / Google Assistant compatible with Bluetooth hearing aids?

General Bluetooth

What is meant by Bluetooth wireless hearing aids? What is meant by Bluetooth wireless hearing aids?

What phones will work with Bluetooth hearing aids? What phones will work with Bluetooth hearing aids?

Can Bluetooth hearing aids be paired with multiple phones? Can Bluetooth hearing aids be paired with multiple phones?

Why are there three hearing aids in the bluetooth phone list? Why are there three hearing aids in the bluetooth phone list?

Why does the phone first show “Hands-free” and then the name of the hearing aid when connecting to the mobile phone? Why does the phone first show “Hands-free” and then the name of the hearing aid when connecting to the mobile phone?

Why does my mobile phone only find one Bluetooth hearing aid? Why does my mobile phone only find one Bluetooth hearing aid?

How to tell if Bluetooth hearing aids are paired to the mobile phone? How to tell if Bluetooth hearing aids are paired to the mobile phone?

Can Bluetooth hearing aids be worn in the shower? Can Bluetooth hearing aids be worn in the shower?

Are Skype, FaceTime and WhatsApp video calling compatible with Bluetooth hearing aids? Are Skype, FaceTime and WhatsApp video calling compatible with Bluetooth hearing aids?

How to improve the phone call sound quality in noisy environments? How to improve the phone call sound quality in noisy environments?

How to switch the phone call to the other hearing aid side? How to switch the phone call to the other hearing aid side?

How to control hearing aid volume during phone calls? How to control hearing aid volume during phone calls?

How close does the mobile phone need to be to the Bluetooth hearing aids to be connected? How close does the mobile phone need to be to the Bluetooth hearing aids to be connected?

Why does the phone conversation come through in one ear, but the TV in both ears? Why does the phone conversation come through in one ear, but the TV in both ears?

Why does the phone call ringtone come through in both ears but the phone call in only one ear? Why does the phone call ringtone come through in both ears but the phone call in only one ear?

How does one switch between talking on the phone and watching TV? How does one switch between talking on the phone and watching TV?

Do Bluetooth hearing aids stream media (audio books, videos, music) from smartphones? Do Bluetooth hearing aids stream media (audio books, videos, music) from smartphones?

Can one hearing aid be paired to one phone/device and the other hearing aid to another phone or device? Can one hearing aid be paired to one phone/device and the other hearing aid to another phone or device?

Can Bluetooth hearing aids be paired to my Bluetooth landline phone at home? Can Bluetooth hearing aids be paired to my Bluetooth landline phone at home?

Can a tablet or a computer be connected to Bluetooth hearing aids? Can a tablet or a computer be connected to Bluetooth hearing aids?

Are smartwatches compatible with Bluetooth hearing aids? Are smartwatches compatible with Bluetooth hearing aids?

Can Bluetooth hearing aids be used on an airplane? Can Bluetooth hearing aids be used on an airplane?

How to switch Bluetooth hearing aids to flight mode? How to switch Bluetooth hearing aids to flight mode?

Will the Bluetooth hearing aids pair to the Bluetooth in the car? Will the Bluetooth hearing aids pair to the Bluetooth in the car?

Can Bluetooth hearing aids connect to a computer to listen to audio books, music, or videos? Can Bluetooth hearing aids connect to a computer to listen to audio books, music, or videos?

Can Bluetooth hearing aids connect to Amazon Echo or other home speakers? Can Bluetooth hearing aids connect to Amazon Echo or other home speakers?

Which Bluetooth profiles are supported by the Bluetooth hearing aids? Which Bluetooth profiles are supported by the Bluetooth hearing aids?

Do mobile phones need a Bluetooth Hearing Aid Profile (HAP) to connect to Bluetooth hearing aids? Do mobile phones need a Bluetooth Hearing Aid Profile (HAP) to connect to Bluetooth hearing aids?

Do the Bluetooth hearing aids support the new HAP profile? Do the Bluetooth hearing aids support the new HAP profile?

What accessories will work with the Bluetooth hearing aids? What accessories will work with the Bluetooth hearing aids?

Why do Bluetooth hearing aids sometimes go mute, shut off, restart, or play the start-up jingle randomly? Why do Bluetooth hearing aids sometimes go mute, shut off, restart, or play the start-up jingle randomly?

How to deactivate the ringtone in the Bluetooth hearing aids? How to deactivate the ringtone in the Bluetooth hearing aids?

The caller's name is not announced like on a Bluetooth headset The caller's name is not announced like on a Bluetooth headset

What is the difference between Bluetooth Classic and Bluetooth Low Energy? What is the difference between Bluetooth Classic and Bluetooth Low Energy?

How much radio frequency exposure is there from the Bluetooth hearing aids? How much radio frequency exposure is there from the Bluetooth hearing aids?

Why did the Bluetooth disconnect and reconnect? Why did the Bluetooth disconnect and reconnect?

What is the Bluetooth pin code of the Bluetooth hearing aids? What is the Bluetooth pin code of the Bluetooth hearing aids?

Why is the audio quality of the phone call with Bluetooth hearing aids poor? Why is the audio quality of the phone call with Bluetooth hearing aids poor?

How to fix connection problems with the Bluetooth hearing aids in the car? How to fix connection problems with the Bluetooth hearing aids in the car?

Remote Plus app

How to pair the Bluetooth hearing aids to the Unitron Remote Plus app? How to pair the Bluetooth hearing aids to the Unitron Remote Plus app?

Do I need to pair the Bluetooth hearing aids first to the smartphone and then to the Remote Plus app? Do I need to pair the Bluetooth hearing aids first to the smartphone and then to the Remote Plus app?

Can the Remote Plus app be used to adjust the volume of phone calls? Can the Remote Plus app be used to adjust the volume of phone calls?

After the Android smartphone starts up/reboots, the hearing aids do not connect to the Unitron Remote Plus app. After the Android smartphone starts up/reboots, the hearing aids do not connect to the Unitron Remote Plus app.

There are two apps in the app store: unitron Remote Plus app and Unitron uControl app. Which one is compatible with Bluetooth hearing aids? There are two apps in the app store: unitron Remote Plus app and Unitron uControl app. Which one is compatible with Bluetooth hearing aids?

Can the Remote Plus app be used with a non-smartphone? Can the Remote Plus app be used with a non-smartphone?

The Remote Plus app cannot find the Bluetooth hearing aids. The Remote Plus app cannot find the Bluetooth hearing aids.

TV Connector

How to connect the Bluetooth hearing aids to the TV? How to connect the Bluetooth hearing aids to the TV?

Can uTV 3 be used in place of a TV Connector? Can uTV 3 be used in place of a TV Connector?

How to connect the TV Connector to the television? How to connect the TV Connector to the television?

How to pair the Bluetooth hearing aids to the TV Connector? How to pair the Bluetooth hearing aids to the TV Connector?

Is the mobile phone needed to connect to the TV Connector? Is the mobile phone needed to connect to the TV Connector?

How to pair the Bluetooth hearing aids to the TV Connector? How to pair the Bluetooth hearing aids to the TV Connector?

Why does it take so long for the Bluetooth hearing aids to connect to the TV Connector? Why does it take so long for the Bluetooth hearing aids to connect to the TV Connector?

How to connect additional people to the TV Connector? How to connect additional people to the TV Connector?

What is the range of the TV Connector? What is the range of the TV Connector?

How far apart does the TV Connector need to be from another TV Connector? How far apart does the TV Connector need to be from another TV Connector?

Can streaming be stopped from the TV Connector without turning off the television? Can streaming be stopped from the TV Connector without turning off the television?

How to switch off the TV Connector? How to switch off the TV Connector?

How to reset the TV Connector? How to reset the TV Connector?

Can the TV Connector be connected to a phone, tablet, or computer to listen to music? Can the TV Connector be connected to a phone, tablet, or computer to listen to music?

Do phone calls still come through while watching television with the TV Connector? Do phone calls still come through while watching television with the TV Connector?

Can other people hear the TV when the TV Connector is connected? Can other people hear the TV when the TV Connector is connected?

How to adjust the delay from the TV speakers for the TV Connector? How to adjust the delay from the TV speakers for the TV Connector?

Is the TV Connector compatible with Dolby Digital or DTS audio signals? Is the TV Connector compatible with Dolby Digital or DTS audio signals?

The orange/yellow light on the TV Connector. What does this mean? The orange/yellow light on the TV Connector. What does this mean?

Why is the TV sound through the hearing aids too loud when the TV is on? Why is the TV sound through the hearing aids too loud when the TV is on?

How come there is no sound from the TV in the hearing aids? How come there is no sound from the TV in the hearing aids?

How come sound is only coming in one ear while using the TV Connector? How come sound is only coming in one ear while using the TV Connector?

Why is there a crackling noise when listening to music with the TV Connector using the analog 3.5 mm audio cable? Why is there a crackling noise when listening to music with the TV Connector using the analog 3.5 mm audio cable?

How many TV Connectors can the hearing aids connect to? How many TV Connectors can the hearing aids connect to?

The TV Connector does not connect automatically anymore. The TV Connector does not connect automatically anymore.

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