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TrueFit support

 

If you are experiencing an issue with a Unitron product, here are some troubleshooting steps that may help.

Software issues Software issues
Error messages Error messages
FAQ FAQ
Glossary Glossary
Cable / programming Cable / programming
Installation guide Installation guide


Unitron TrueFit

software issues

Unitron TrueFit fails to install on my computer Unitron TrueFit fails to install on my computer
Unitron TrueFit module icon appears outside the NOAH 3 super module Unitron TrueFit module icon appears outside the NOAH 3 super module
Unitron TrueFit module icon does not appear in NOAH after an error free installation Unitron TrueFit module icon does not appear in NOAH after an error free installation
Unitron TrueFit fails to start from NOAH Unitron TrueFit fails to start from NOAH
Unitron Truefit is displaying an Exception Report Window Unitron Truefit is displaying an Exception Report Window
Unitron Truefit is not displaying the screens correctly or graphics are missing Unitron Truefit is not displaying the screens correctly or graphics are missing

 

Unitron TrueFit

error messages

Lost connection to HI-PRO Lost connection to HI-PRO
Lost connection to Noahlink Lost connection to Noahlink
Lost connection to iCube or iCubeII Lost connection to iCube or iCubeII
Lost connection to Noahlink Wireless Lost connection to Noahlink Wireless
No hearing instrument detected No hearing instrument detected
An error message appears suggesting that the HI repair/reset tool be used An error message appears suggesting that the HI repair/reset tool be used

 

FAQ

Do I need to put batteries in the hearing aids to program them? Do I need to put batteries in the hearing aids to program them?
I can't detect hearing aids using the iCube II I can't detect hearing aids using the iCube II
How do I know the duration of the FLEX:TRIAL device? How do I know the duration of the FLEX:TRIAL device?
How do I change the start-up program in the hearing instrument? How do I change the start-up program in the hearing instrument?
How do I change the volume control range? How do I change the volume control range?
Where do you disable the volume control on the hearing instruments? Where do you disable the volume control on the hearing instruments?
Can I activate the volume control on the remote control but deactivate it on the hearing aid? Can I activate the volume control on the remote control but deactivate it on the hearing aid?
Can I use the push button for volume control? Can I use the push button for volume control?
Why can't I hear the program beeps and volume control changes when I push the program toggle or adjust the volume control? Why can't I hear the program beeps and volume control changes when I push the program toggle or adjust the volume control?
Why don't I have enough high frequency gain? Why don't I have enough high frequency gain?
The amount of high frequency gain in my hearing instruments has decreased after completing the feedback optimization test. How can I get that gain back? The amount of high frequency gain in my hearing instruments has decreased after completing the feedback optimization test. How can I get that gain back?
Why does Unitron offer different strengths of phase canceller? How do I know what strength to use? Why does Unitron offer different strengths of phase canceller? How do I know what strength to use?
What FM systems can I use with Unitron hearing aids and how do I set them up? What FM systems can I use with Unitron hearing aids and how do I set them up?
How do I change the technology level in my FLEX:TRIAL devices? How do I change the technology level in my FLEX:TRIAL devices?
I have a client sending a device out for repair. How do I transfer the settings of their current hearing aid into a FLEX:TRIAL device so they can still have access to amplification? I have a client sending a device out for repair. How do I transfer the settings of their current hearing aid into a FLEX:TRIAL device so they can still have access to amplification?
How do I set up the password protection in my fitting? How do I set up the password protection in my fitting?
How do I select and change the pediatric fitting mode settings? How do I select and change the pediatric fitting mode settings?
Where do I modify the pediatric fitting mode defaults? Where do I modify the pediatric fitting mode defaults?
Where do I activate the tinnitus masker in a hearing instrument? Where do I activate the tinnitus masker in a hearing instrument?
How do I change the language used in my Getting Started Guide? How do I change the language used in my Getting Started Guide?

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