Let’s face it: your competitors offer similar hearing instrument technologies. Set your clinic apart from the others by offering a flexible, empowering and easy experience that clients can’t get anywhere else. FLEX:TRIAL™, part of our FLEX™ experience, is a stand-out solution that lets you focus on hearing care, rather than your sales pitch.
Traditionally, clients are assessed in a place they don’t spend much time: the hearing clinic. They’re expected to pay upfront for hearing instruments they often can’t take home the same day. It’s no wonder they can be apprehensive about the purchase, and many devices end up being returned. That is, if they make a purchase at all – and more than a third of newly-diagnosed clients with hearing loss won’t.1
You wouldn’t test drive a car in the dealership parking lot – why should hearing instruments be any different? A test drive in the real world tells you how the hearing instrument is performing in the places your clients live, work and play, before they buy.
83% of hearing care professionals reported FLEX:TRIAL reduces the stress of selling.2
Explore our three steps to success:
- Offer a risk-free trial. No money down, no commitment.
- Extend the assessment beyond the clinic and into real world, where your clients spend their time.
- Combine objective evidence and client satisfaction ratings to get a complete view of your clients' listening lifestyles.
Hearing instruments may sound great in your clinic, but how do they stand up to chatting with friends in a busy coffee shop or in different work environments?
Let your clients experience first-hand the benefits of hearing instruments in real life. No more waiting for an order to arrive, and more importantly, no more sales pitch. Your clients can try amplification right away and use it in the places and situations most important to them.
Better yet, there’s no risk or upfront cost for your clients – just an easy, inclusive experience tailored to their needs. In fact, 72% of HCPs report that FLEX increases client satisfaction.2
Forget the typical “report back to me after the trial” scenario. Our Ratings app allows clients to share their in-the-moment impressions of how the solution is performing for them – all from the convenience of their smartphone.
And if there are bumps in the road, you’ll be the first to know. You’ll automatically receive an email notification after three negative ratings or an overall satisfaction rating of six or less. You can then reach out to your client to see how you can help improve their experience.
Your clients expect you to be a trusted expert, not a salesperson. Gain evidence-based insights about their listening lifestyle with Log It All. The next evolution of data logging, it provides the context around when, where and how clients are using their hearing instruments.
Log It All, combined with Ratings, gives you the insights you need to show clients a true picture of their lifestyle, and what solutions are right for them.
Drs. Krueger, Curtis and Murray of University Hospitals in Ohio, USA conducted unbiased research into the benefits of hearing aid trials. Their key conclusions are that hearing instrument trials can facilitate client engagement and retention in the audiology practice; and that hearing instrument trials can be used to assess suitability for amplification: subjective and objective benefit to be derived from amplification; user habits, lifestyle, preferences and hearing environments; user motivation; and, the appropriate level of technology.
Learn more about the benefits of incorporating hearing instrument trials in your consultation process and how you can improve client experience: AudiologyOnline: Improving the patient experience through the hearing aid trial. (Course #30204)
1 Anovum (2017) Unitron Launch Monitor
2 HCP FLEX program survey, USA, 2018