The SHIFT Hearing app is free and available for download on the App Store, and Google Play.

The app can only be used on smartphones with Bluetooth® Low-Energy (BLE) capability and is compatible with iPhone 5s or newer running iOS Version 12 or newer and Google Mobile Services (GMS) certified Android devices supporting Bluetooth® 4.2 and Android 8.0 or newer.

The SHIFT Hearing app is required to set up your SHIFT hearing devices. You need to complete all the set- up steps for your devices to be optimally functional.

In addition, you can use the app to:

• control the sound quality with the remote-control
• adjust volume (including advanced controls such as equalizer and wind noise reduction)
• change programs
• access additional functionality (such as tuning, support, etc.) via Settings

No, you need to keep the app installed and your hearing devices paired for your hearing devices to work.

No, you do not need internet connection, but you do need to make sure the Bluetooth® setting in your smartphone is always turned ON (you can do this on your smartphone in Settings> Bluetooth Settings®).

The equalizer control adjusts the loudness of specific frequencies of your hearing devices.

When your TV and TV connector are turned on and within range of your hearing device, press the button on the back of the TV connector. The TV connector will appear as a program option in the remote-control area of the app. You will need to select the TV Program through the app, or change to the TV Program with the multi-function button on your SHIFT devices, in order to hear the audio through your devices.

The TV Connector (sold separately) is an optional accessory that when connected, sends sound from your TV directly to your hearing devices. The TV Connector can also transmit sound from stereo systems, computers and other audio sources. 

The Power Pack (sold separately) is an optional accessory that connects to your charger offering additional charge for your hearing devices, without the need of plugging the charger into an outlet.