Bluetooth® classic connection allows your hearing devices to stream music and phone calls to both ears. 

Bluetooth® low energy connection connects your hearing devices to the app, allowing you to control the volume and programs from your phone. 

Yes, the right device (R) appears twice because it’s needed for both your Bluetooth® classic and Bluetooth® low energy connections. Your left device (L) is needed for your Bluetooth® low energy connection. You must have all 3 connections appear for the SHIFT app to function properly.