Check with your hearing care professional to find out about the timing and conditions for returning devices.

The serial numbers can be found on the back of your hearing devices, under the colored plates.

They are also found in the name of your device under Bluetooth® settings on your smartphone, and in the SHIFT app during set-up. The name appears as “Shift L – xxxxxxxxx” or “Shift R – xxxxxxxxx”, where the series of “xxxxxxxxx” represents your serial number.

Contact your hearing care professional to order domes and wax guards.

We offer a one-year warranty on hearing devices. Please contact your hearing care professional for details on your coverage.