Yes, since your client has the ability to chose from any available adjustment received since their last in-person fitting, it's possible that their hearing aid settings do not match what is reflected in TrueFit. When you start a Remote Adjust session, TrueFit automatically checks the cloud to see if the TrueFit session you opened matched the adjustment on the hearing instruments. If they do not match, you will see a notification and have the option to make the adjustments based on the TrueFit session you opened or the adjustment currently applied to the hearing instruments.
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